El Yunque Ziplining in Puerto Rico

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Inclusions & Exclusions

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Travel Itinerary

Meeting and Pickup

Additional Information

• Infants are required to sit on an adult’s lap
• Not recommended for travelers with spinal injuries
• Not recommended for travelers with poor cardiovascular health
• Not recommended for pregnant travelers
• Travelers should have at least a moderate level of physical fitness
• Participants are required to weigh 230 lbs or less.
• Please specify if you are driving your own vehicle, taking taxi or Uber driver. IMPORTANT: Please do not allow the taxi or Uber driver to drop you off at the Yunque Ziplining Meeting Point. The driver needs to meet with our tour guide and drive up to the ziplining private estate which is 2 minutes away. We do not provide transportation from the meeting point.
• IMPORTANT: To make your check-in process MUCH FASTER and efficient, please send us your personal email so we can send your personalized waiver form. Once you receive your waiver form click on YES, put a checkmark in ACCEPTANCE and submit as soon as possible. It is mandatory to submit the waiver after the booking is confirmed. Make sure to send the waiver link to all the participants in your group. You and all the participants in your group must accept the waiver online before arrival. IMPORTANT: To make the waiver link work you need to copy & paste into a new browser window. If you click on it from Viator the waiver link will not be available. The waiver links work best with the latest version of Google Chrome. Waivers for minors must be filled out upon arrival.
• Please provide your personal email address so we can send you waiver links that will work accurately.
• By booking our tour you accept Ecorainforest, Inc.’s TERMS & CONDITIONS. TERMS & CONDITIONS PHYSICAL/MEDICAL CONDITION: • Participants must have a good physical condition, have good endurance, good balance and coordination.
• Maximum weight allowed is 230 lbs. We accept a maximum waist line of 42" and a maximum thigh measurement of 26".
• Children less than 70 lbs. can do a tandem-ride accompanied by one of our certified tour guides to make sure they make it across the ziplines.
• Persons with recent injuries, surgeries, pregnancies or any other health or physical condition which makes performing the activity dangerous for you and the group are not allowed to participate.
• You cannot participate if you suffer any impediments including heart problems, back problem, neck problems, respiratory ailments, epileptic seizures, have a weakness or medical problems with your legs, are blind or visually impaired, are hearing impaired and/or are under the influence of alcohol or drugs.
• Guests must be ambulatory. Wheelchairs (collapsible or electric) are not permitted and we will deny participation to guests arriving in wheelchairs or electric scooters.
• This activity in NOT recommended for participants afraid of heights. The participants are required to concentrate and follow instructions in order to accomplish the zipline courses safely. AGE / GROUPS LIMITATIONS:
• We accept participants between 7 and 68 years of age for our Yunque Ziplining tour. • Please check our website for age requirements of other tours.
• Please be aware that most participants over the age of 65 (even very active ones) usually cannot keep up the required pace - cope with the harsh terrain and regularly do not complete the adventure. This usually slows everyone down and can result in a safety hazard.
• Children under 18 must be accompanied by a participating adult (21 or over) who can sign a liability waiver for the minor in the presence of an EcoRainforest authorize representative. All guests must fill out a waiver and medical questionnaire the day of the activity.
• For safety reasons we take a maximum of 12 participants per session and we keep our groups together at all times. All the activities have to be performed to complete the adventure course in the rainforest. OTHER REQUIREMENTS: • Your safety and enjoyment will depend greatly on following your guide's instructions. • You will be informed of potential risks that may arise in the adventure (hiking trails, river journeys, ascent and descent by rope) although this does not necessarily guarantee the safety of these activities. Some hazards that you may encounter during the adventure are: falling objects, insect bites, irregular and unstable paths, rock slides, rivers that may surge at any given moment, branches or other objects that may impede your movement along trails and cliffs. • No alcohol consumption, smoking or cellular usage are allowed during the activity. • EcoRainforest is not responsible for personal items left in our premises. We do not store any belongings for our clients. Please carry with you only what is necessary for the tour including the method of payment. • It is customary to leave a 15% gratuity tip in recognition for the exceptional service of our tour guides. It is always up to the guest to determine what they feel is an appropriate tip amount.
• Fareharbor Online Booking requests are recommended to be made 3 days before the activity. • If your reservation is less than 12 hours in advance of tour, please call to check availability.
• To help avoid your credit card to be declined at the moment of payment, we recommend customers to authorize the total charges with their credit card company beforehand. Many credit card companies protect their customers from fraudulent charges and will not authorize charges done outside of their country of origin. CANCELLATION POLICY: • Our cancellation policy dictates that if the customer cancels less than 24 hours before the tour, the customer gets charged the full amount. • Cancellation notices MUST be sent by email.
• If EcoRainforest cancels the tour, the customer receives a full refund.
• No refunds or credits will be issued for no-shows the day of the activity. No partial refunds or credits will be issued if the participant is unable to complete the adventure.
• EcoRainforest reserves the right to cancel an activity if the minimum amount of participants is not completed 24 hours before the adventure or for safety reasons. Should this be necessary you will receive a full credit or refund.
• The adventure is not cancelled due to rain. Only severe weather or any other unexpected natural disaster may result in the cancellation of the activity and you will not be charged.
• We cannot guarantee availabilities for a requested tour rebooking. REQUIRED PHOTO ID NOTICE: • I agree that the cardholder of the credit card used to pay for the tour will be present the day of the tour with its physical credit card and a valid photo ID.
• If the cardholder is not present on the day of the tour, a photocopy of its credit card and photo ID will be submitted. • If no photo ID is presented, I and my group will not be allowed to participate in the tour. No refunds will be provided for not participating in the tour.
• I hereby agree and authorize that photos will be taken of my physical credit card and photo ID the day of the tour. ACKNOWLEDGEMENT: • I UNDERSTAND THAT I AM RESPONSIBLE TO INFORM ALL THE TERMS & CONDITIONS TO THE PARTICIPANTS IN OUR GROUP.
• IMPORTANT NOTE: At the time of booking please indicate the weights of each participant in pounds (lbs), not in kilograms (kgs). If you submit weights in kgs we will assume it is in lbs and your reservation might be denied if the participants in the group are over the weight limit.
• Participants are required to weigh 230 lbs or less.

Language And Guide

Tour Guide Available In

• English
• Spanish

Ticket Details

• Mobile or paper ticket accepted
• One per booking

Ticket Redemption

Cancellation & Refunds

• For a full refund, cancel at least 24 hours before the scheduled departure time.
• Suplier may cancel the activity on account of bad weather conditions.
• Suplier may cancel the activity due to too few participants.
• Cancel at least 1 day before activity starts in America/Puerto_Rico time to receive 100% refund.

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